Finding an insurer
The Insurance Council of Australia (ICA) offers a free Find an Insurer service at www.findaninsurer.com.au.
Please note that the ICA cannot provide personal or professional advice. This referral service also does not provide product or insurer recommendations, and it does not provide any information about the price of a product.
It is important to do your own research to find the insurance company, and the insurance policy, that suits your particular circumstances.
A broker may also be able to help with multiple policies or complex circumstances. Contact the National Insurance Brokers Association (NIBA) at www.needabroker.com.au or you can call 1300 53 10 73 to find a broker in your area.
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If you are a consumer who has a dispute that has not been resolved with your insurance company, you can take the following two steps:
First, contact your insurance company and ask to be transferred to the Internal Dispute Resolution Service. Your insurer will work with you to resolve all complaints and disputes quickly and fairly. You can use the internal dispute resolution process to address any issues you may have with the insurance company’s staff, an agent of the insurance company, or a loss adjuster or assessor or investigator.
Secondly, if you are not satisfied with the outcome of the internal dispute review, or are concerned they has been a breach of the General Insurance Code of Practice, you can contact the Australian Financial Complaints Authority on 1800 931 678, or visit their website at www.afca.org.au. The Australian Financial Complaints Authority independently and impartially examines general insurance disputes between general insurance companies and customers who hold policies for home and contents, motor vehicle, travel and other forms of general insurance.