You you can report information on suspected insurance fraud securely to the Insurance Fraud Bureau of Australia (IFBA).
- Website: www.ifba.org.au
- Phone: fraud hotline 1300 600 444 (during business hours)
- Email: email@example.com
- Fax: (02) 8580 4895
Please note that if you make a report concerning a suspected fraud, your information does not need to be recorded. If you have a specific question about IFBA privacy procedures please email firstname.lastname@example.org.
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If you are a consumer who has a dispute that has not been resolved with your insurance company, you can take the following two steps:
First, contact your insurance company and ask o be transferred to the Internal Dispute Resolution Service. Your insurer will work with you to resolve all complaints and disputes quickly and fairly. You can use the internal dispute resolution process to address any issues you may have with the insurance company’s staff, an agent of the insurance company, or a loss adjuster or assessor or investigator.
Secondly, if you are not satisfied with the outcome of the internal dispute review, or are concerned they has been a breach of the General Insurance Code of Practice, you can contact the Financial Ombudsman Service on 1300 780 808, or visit their website at www.fos.org.au. The Financial Ombudsman Service independently and impartially examines general insurance disputes between general insurance companies and customers who hold policies for home and contents, motor vehicle, travel and other forms of general insurance.