Claims handling standards

Though each insurance company has its own processes for handling claims there are certain standards for how insurers must handle their customers, including the time it takes to handle and make decisions on claims

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Understand your insurance policy

An insurance policy is a legally binding contract between you and the insurer. Learn more about your policy documents

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Excess and how it applies

Many policies include a standard excess but not every type of policy has the same kind of excess, and some may have more than one, so it’s worth doing some research

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