Your Stories

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Elisa's passport roller coaster

Upon getting to the airport at LAX, Elisa realised she'd forgotten the passports at the hotel. Going all the way back would mean missing their flight. A call to her insurer's 24 hour helpline solved the problem.

Consumer Videos

Real life stories about insurance

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Case study: Mr and Mrs Smith part 2 - rebuilding a home after a fire

After finding out they were underinsured, Perth couple Mike and Jeanette Smith set out to rebuild their home destroyed in a fire.

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Case study: Mike and Jeanette Smith

When their house was destroyed in a fire, Mike and Jeanette lost practically everything. They also discovered they were heavily underinsured.

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The importance of travel insurance: Kate's story

A travel insurer stepped in to help Sydney woman Kate during a medical emergency in Rio

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Case study: Lori Whitelaw

Retired Melbourne teacher Lori realised she was underinsured when her home burnt down a few weeks after it sold at auction - feb 2013

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Case study: Tamara Mactier

Tamara was uninsured when she wrote off her first new car in an accident in rural Victoria and was left with $30,000 debt

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Case study: Richard Hurst

Richard Hurst's insurance cover enabled him to rebuild his house, destroyed in the 2013 Blue Mountains bushfires

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Case study: the Yabsley Family

This Queensland family was quickly back on the road after a car accident caused thousands of dollars damage - september 2012

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Case study: Steve Bowler

Thieves robbed NSW country community worker Steve’s home when he was taking his son to hospital

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Case study: Justin Brenan

Justin, a veteran Melbourne yachtsman, is back on the water after bad weather during a race caused $50,000 damage November 2011

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Case study: NACYS Child Care Centre

An Adelaide community centre is back in action after an arson attack caused $1 million damage - october 2013

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Case study: Peter Monds

Peter's home burnt to the ground when a bushfire swept through Glenmaggie

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Case study: Lachlan Fraser

Victorian GP Lachlan has rebuilt his life after his home and clinic were wiped out in the Black Saturday bushfires

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Jeff's beloved yacht struck by Cyclone Debbie

A good outcome for Jeff and his sports yacht Marbella after Cyclone Debbie wrought havoc across Hamilton Island Marina. Watch his story here.

Consumer Stories

Real life stories about insurance

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When the unexpected happens on holiday: Elizabeth's story

Ms Martignago was fortunate to have had the right travel insurance when her husband fell ill in Thailand.

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Rockpool Bar & Grill

Chef Neil Perry talks about the benefits of insurance after a fire damaged his restaurant Rockpool Bar & Grill in Sydney

What the experts say

Experts in insurance

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Dallas Booth

Dallas Booth, CEO of the National Insurance Brokers Association discusses the role of insurance brokers


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Any reproduction, dissemination or distribution of the content without prior permission of ICA is prohibited. The views expressed in the testimonial are those of the individual not the ICA and relate to their particular insurance policy and the circumstances of their claim. Terms and conditions will vary between policies so you should refer to the Product Disclosure Statement for your policy and information about its terms and conditions. The ICA recommends that you consider obtaining advice appropriate to your particular circumstances before making a decision to buy insurance.